1. Terms & Condition

Acceptance of orders subject to availability.
Prices are subject to change without prior notice.
Product images are for representation purposes; slight variations may occur due to handcrafted manufacturing.
Customers are responsible for providing accurate shipping information.
Ram Metals reserves the right to cancel fraudulent or suspicious orders.
Limitation of liability for delays caused by courier partners or unforeseen events.

2. Returns, Exchanges & Refund Policy

At Ram Metals, customer satisfaction is our priority. Since our products are handcrafted metal utensils, minor variations in finish, texture, or color are considered part of the artisanal process and do not qualify as defects.
Return & Refund Eligibility

Customers may request a return, exchange, or refund within 7 days of delivery.
A clear unboxing video and product images showing the issue must be shared for verification.
Claims without supporting images or videos may not be eligible for approval.
Refunds or exchanges are only applicable in cases of:
- Damaged product received during transit.
- Wrong product delivered.
- Manufacturing defect in the product.

Non-Returnable Items
Returns or refunds will not be accepted for:

Change of mind after purchase.
Minor color, polish, or handcrafted variations.
Products damaged due to misuse, improper cleaning, or mishandling by the customer.
Customized or personalized products.

Refund Process

Once the claim is verified and approved, the refund will be processed within 5-7 business days.
Refunds will be credited to the original payment method used during purchase.
In case of Cash on Delivery orders, customers may be asked to provide bank account details for processing the refund.

Exchange Process

Approved exchanges will be shipped after the original item is received and inspected by our team.
Exchange requests must be initiated within 7 days of delivery.

For assistance, customers may contact our support team with their order details and issue photographs.

3. Cancellation Policy

Orders can be cancelled within 12-24 hours of placing the order, provided they have not been dispatched.
Once shipped, cancellation requests cannot be accepted.
Refund for cancelled prepaid orders will be processed within 5-7 business days.

4. Warranty Disclaimer

Since metal utensils generally do not carry warranties:

No warranty is provided against discoloration, tarnishing, or changes due to natural oxidation.
Proper care instructions must be followed.
Damage due to misuse, overheating, or improper cleaning is not covered.

5. Product Care Instructions

This is especially useful for bronze and brass products:

Avoid dishwasher cleaning.
Use mild soap and soft cloth only.
Avoid harsh chemicals and abrasive scrubbers.
Dry immediately after washing.
Periodic polishing is recommended for brass and copper products.

6. Shipping Policy

Ram Metals ships across India with secure packaging to ensure safe delivery of handcrafted bronze, brass, and copper products.
Order Processing Time

Orders are generally processed within 1-2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Time

Standard delivery timeline is 5-8 business days depending on the destination and courier service availability.
Remote or non-serviceable areas may require additional delivery time.

Shipping Charges

₹99 shipping charge for orders with total shipment weight up to 5 kg.
₹199 shipping charge for orders with total shipment weight above 5 kg.

Delivery Delays
While we strive to deliver within the estimated timeline, delays caused by weather conditions, courier issues, strikes, natural disasters, or other unforeseen circumstances may occur. Ram Metals shall not be held liable for such delays.
Order Tracking
Customers will receive tracking details once the order has been dispatched.

7. Privacy Policy

Ram Metals respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect the following information when you place an order or contact us:

Name
Phone number
Email address
Shipping and billing address
Payment information
Order history

Use of Information
The collected information may be used for:

Processing and delivering orders.
Providing customer support.
Sending order updates and tracking information.
Improving our products and services.
Sending promotional offers or updates, where permitted.

Data Protection
We implement reasonable security measures to protect customer information against unauthorized access, misuse, or disclosure.
Sharing of Information
Ram Metals does not sell, rent, or trade customer information with third parties. Information may only be shared with trusted service providers such as payment gateways and logistics partners for order fulfillment purposes.
Cookies
Our website may use cookies to improve user experience and website functionality.
Policy Updates
Ram Metals reserves the right to modify this Privacy Policy at any time. Updated policies will be posted on the website.
By using our website and placing an order, customers agree to the terms outlined in this Privacy Policy.

8. Wholesale & Bulk Orders Policy

Ram Metals welcomes wholesale, corporate gifting, retail, hospitality, and bulk purchase inquiries for our premium handcrafted bronze, brass, and copper products.
Minimum Order Quantity (MOQ)
To qualify for wholesale pricing and bulk order benefits, the minimum order requirement is:

A total order weight of 10 kilograms or above, or
A minimum quantity of 20 pieces, whichever is applicable.

Orders below the above quantities will be treated as regular retail purchases and standard pricing shall apply.
Production Lead Time

Standard production and dispatch time for wholesale and bulk orders is 5-7 working days from the date of order confirmation and receipt of advance payment, if applicable.
Depending upon product availability and stock readiness, certain orders may be dispatched in a shorter time frame.
For large quantity orders or customized products, additional production time may be required, which will be communicated to the customer during order confirmation.

Product Availability
Many of our products are handcrafted by skilled artisans and availability may vary based on stock levels and production schedules. We recommend placing bulk orders in advance, especially during festive seasons and peak demand periods.
Personalized Gifting Services
Ram Metals offers premium gifting solutions for weddings, corporate events, festive gifting, return gifts, and special occasions.
The following customization services are available:

Personalized gift wrapping
Custom gift notes or messages
Special occasion packaging

These services are available at an additional charge of ₹50 per order/package, depending on the customization requirements.
Custom Branding & Corporate Orders
For corporate gifting and large-scale orders, Ram Metals may offer:

Custom packaging solutions
Personalized gift messages
Branding support subject to feasibility and minimum order requirements

Customers interested in custom branding or bulk gifting solutions are encouraged to contact our sales team before placing their order.
Pricing & Payment Terms

Wholesale pricing is applicable only after meeting the minimum order quantity criteria.
Prices for bulk orders may vary depending on product type, quantity, customization requirements, and packaging options.
Advance payment may be required for customized or made-to-order products.

For wholesale inquiries, dealership opportunities, or bulk purchase quotations, customers may contact our team with their product requirements and expected quantities.

9. Disclaimer for Handmade Products

A highly recommended clause for your category:
Since our products are handcrafted by skilled artisans, slight variations in dimensions, finish, weight, engraving, and color are natural characteristics of handmade products and should not be considered defects.